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Makes Scents Natural Spa Line

Submitted by: Heather Kreider
Business Website:
State: Pennsylvania
City: Lancaster

Business Description

We create certified cruelty-free, vegan and sustainable bath and body products for conscientious consumers and choosy spa professionals.

What makes your business one of the best small businesses in your community?

At Makes Scents Natural Spa Line, we are dedicated to protect our environment and health and to give back to our local and national communities. We strive to provide a healthy and fun environment for our team and together work together to make a positive impact in our community and in each other's lives. We do our best to give each individual team member what they need to feel appreciated and cared for. We also make sure that they know that they are an important part of our team and are part of the "bigger picture." Our team is not one of competition but more of inspiration. We work together closely as a team and push each other to meet our goals together.

The following responses will be considered in judging for a SCORE Award.

How has working with a SCORE mentor helped your business?

Throughout the years, SCORE has helped us in so many different areas of business. We started with one mentor, and right now I believe we have the record for the number of different mentors that we have met with and received help from. Our SCORE mentors are part of our family. They are always here to support us, no matter what is happening. When we meet, it is never, "What is 'your' plan for..." it is always, "So what is 'our' plan for..." They want to see our company and team grow and are excited to be a part of making that happen. SCORE has done so much for us these past seven years. We rely on their knowledge and experience to help us grow not only as business owners, but leaders and influencers within our community.

Please describe the specific ways that your business has been successful and how it will grow in the next year.

Leading our business with an open mind has contributed to additional revenue streams. We've expanded our business model to include working with distributors to distribute our brand, along with extending our custom formulation and private label program into other markets including hotel room amenities and products for the retail industry. Our growth is not only attributed to creating a high quality product and providing 5-star customer service, but is also due to creating a company culture that fuels team success. In 2017, our business revenues have grown by 20%, and in the first few weeks of 2018 our current purchase orders have increased by 75% compared to the first quarter of 2017. And we've also become Good Manufacturing Practice (cGMP) certified and are currently working to expand into a new 10,000 square foot manufacturing facility.
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